Last modified: 16 September 2026
This website, FUTCOIN.NET (the "Platform"), is owned and operated by TLOGERO Limited, a company incorporated in Hong Kong (Company Registration Number: 80354790), having its registered office at RM 511, 5/F, Ming Sang Industrial Building, 19–21 Hing Yip Street, Kwun Tong, Hong Kong ("FUTCOIN", "we", "us" or "our").
FUTCOIN is the brand name under which TLOGERO Limited operates the Platform.
In these Terms and Conditions, "you" and "your" refer to any person who accesses or uses the Platform, including any person who places an order.
2.1. These Terms and Conditions (the "Terms") govern your access to and use of the Platform, and all purchases made through it. By accessing the Platform, creating an account or placing an order, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Platform.
2.2. Our Privacy Notice, Refund Policy and Delivery information form part of these Terms.
2.3. We may amend these Terms from time to time, including to reflect changes in our services, product range, technology, applicable law or regulatory requirements, or to improve the security of the Platform. Amended Terms take effect 14 (fourteen) days after publication on the Platform for existing users, and immediately for new users. The version in force at the time you place an order applies to that order. If you do not agree to the amended Terms, you must stop using the Platform.
2.4. These Terms are drafted in English. If there is any inconsistency between the English version and any translation, the English version prevails, except where applicable law requires otherwise.
3.1. Eligibility. You must be at least 18 years old, or have reached the age of legal capacity in your country of residence, to use the Platform. If you are under that age, you may use the Platform only with the consent of your parent or legal guardian, who is responsible for all your activities on the Platform.
3.2. One account. Unless we agree otherwise in writing, each person may hold only one account. You must not create an account on behalf of another person or impersonate any person.
3.3. Account security. You are responsible for keeping your login credentials confidential and secure. Any instruction, order or confirmation given through your account is treated as given by you. You must notify us immediately of any unauthorised access to your account or any unusual activity.
3.4. Verification. We may, at our discretion, verify the information you provide and require additional information or documentation to confirm your identity, either at registration or before or during any transaction. We may decide at our discretion whether to grant or continue your access to the Platform.
Through the Platform, you can purchase digital and virtual goods for use in video games, including in-game currency, and related digital products (the "Products").
TLOGERO Limited is the seller of all Products on the Platform, unless the product page states that a Product is sold by a third-party seller.
Where a Product is sold by TLOGERO Limited:
Where the product page states that a Product is sold by a third-party seller:
(a) Products are provided for use within the relevant game only. They have no cash value, cannot be exchanged for money or legal tender, and cannot be withdrawn.
(b) Products are purchased for entertainment purposes. They are not an investment, do not provide any savings, interest or financial function, and you should not expect any economic return from them.
(c) You receive a limited, revocable right to use Products delivered to you, subject to these Terms and to the terms of the relevant game.
5.1. Your order is accepted once we confirm it. We may refuse or cancel any order at our discretion, including where we suspect fraud or a breach of these Terms. If we cancel a paid order, we will refund the amount paid.
5.2. We deliver paid orders within a maximum of 72 hours from the time of payment. Details of available delivery methods are set out on our Delivery page.
5.3. You must provide accurate and complete information when placing an order. Orders placed with incorrect information may not be delivered, and we are not responsible for any failure or delay in delivery caused by incorrect information provided by you.
5.4. You should use Products as soon as possible after your order has been completed.
6.1. We will never charge for Products without the consent of the cardholder or account holder.
6.2. When you provide payment information, you confirm that you are authorised to use the relevant payment method. You authorise us and our payment processors to charge the price of your order to that payment method.
6.3. Payment processing services are provided by third-party payment processors. You agree that we may share information about you and your transactions with those processors to the extent necessary to process payments and prevent fraud, in accordance with our Privacy Notice.
6.4. We may verify your order and payment details before delivery. We may refuse any transaction that we reasonably consider presents a financial or fraud risk, including where a payment method appears to be used without authorisation.
6.5. Please make sure your billing information is accurate and up to date, so that your order can be confirmed and delivered promptly.
7.1. Refunds are handled in accordance with our Refund Policy. Nothing in these Terms affects any refund rights you have under mandatory consumer protection law.
7.2. If you have a problem with an order, please contact our support team first. We aim to respond to all requests promptly and to resolve issues quickly.
7.3. Where a refund is approved, it will be made to the original payment method or, where you agree, credited to your account balance.
7.4. If you initiate a chargeback or payment dispute for an order that has been delivered in accordance with these Terms, or otherwise abuse our refund process, we may suspend or close your account, refuse further orders, and seek to recover any amounts owed to us, to the extent permitted by law.
8.1. No affiliation. FUTCOIN is independent and is not affiliated with, associated with, endorsed, sponsored or authorised by any game developer, publisher or licensor, or any of their subsidiaries or affiliates. All game names, trademarks, logos and other intellectual property belong to their respective owners and are referred to on the Platform for identification purposes only.
8.2. No transfer of rights. No intellectual property rights of any game developer, publisher or licensor are transferred to you through any purchase on the Platform.
8.3. Game terms. The terms of service of game publishers may restrict the acquisition of in-game currency or items from third parties. By placing an order, you acknowledge that you have read and understood the terms of the relevant game.
8.4. Publisher actions. You acknowledge that game publishers may, under their own terms and policies, modify, restrict, suspend or remove game accounts and digital content, including Products purchased through the Platform. You accept this risk. We take steps to make delivery as safe as possible, but we cannot guarantee that no such action will be taken, and we are not responsible for any action taken by a game publisher.
You must not, and must not allow any third party to:
If you find a malfunction or error on the Platform, please report it to our support team.
By using the Platform, you represent and warrant that:
11.1. We may suspend, restrict or close your account, cancel pending orders, or refuse to provide any services to you, with or without notice, if:
11.2. We may also close your account for any other reason by giving you 14 (fourteen) days' notice.
11.3. You may close your account at any time by contacting our support team.
11.4. Closure of your account does not affect any rights or obligations that arose before closure.
We may cooperate fully with law enforcement authorities, regulators, courts and payment scheme operators in connection with any investigation of suspected fraud, money laundering or other unlawful activity, and may disclose information about you and your transactions where required or permitted by law.
We process your personal data in accordance with our Privacy Notice. By using the Platform, you acknowledge the processing described in it.
14.1. All content on the Platform, including text, graphics, logos, button icons, images, audio and video clips, software and data compilations, is the property of TLOGERO Limited or its licensors, content suppliers and software suppliers, and is protected by applicable intellectual property laws.
14.2. Nothing in these Terms transfers any intellectual property rights to you.
15.1. We grant you a limited, non-exclusive, non-transferable and revocable licence to access and make personal use of the Platform. This licence does not include any resale or commercial use of the Platform or its content.
15.2. You may not copy product listings, descriptions or prices, download or copy account information, or reproduce, sell or otherwise exploit the Platform for any commercial purpose without our prior written consent.
16.1. You may submit reviews, comments, ideas and questions, provided that they are not illegal, obscene, threatening, defamatory, discriminatory, invasive of privacy, infringing of intellectual property rights or otherwise harmful to third parties, and do not contain viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any other form of spam.
16.2. You must not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
16.3. We may remove or edit any content at our discretion, but we do not regularly review posted content. You are solely responsible for the content you submit.
Participants in our affiliate programme receive a commission on qualifying transactions completed through their affiliate link, at the rate set out in their affiliate account. Participation in the affiliate programme may be subject to additional terms.
The Platform may contain links to third-party websites. We do not control and are not responsible for the content, products, services or practices of those websites. Your use of any third-party website is at your own risk.
19.1. We provide the Platform with reasonable care and skill. Except as expressly set out in these Terms, the Platform is provided "as is" and "as available".
19.2. To the extent permitted by law, we do not guarantee that:
19.3. The Platform may be unavailable from time to time due to maintenance, updates or circumstances beyond our control. Communications sent through telecommunications and data networks may be delayed or not delivered.
19.4. Any information or guidance provided by our staff is general in nature, and you act on it at your own discretion.
20.1. To the extent permitted by law, we are not liable for:
20.2. To the extent permitted by law, our total liability to you in connection with any order is limited to the amount you paid for that order.
20.3. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, or affects your statutory rights as a consumer.
To the extent permitted by law, you agree to indemnify and hold harmless FUTCOIN, its directors, employees, agents and partners from and against any losses, damages, claims, liabilities and costs (including reasonable legal fees) arising from your breach of these Terms, your breach of any applicable law, or your infringement of any third-party rights.
When you use the Platform, you communicate with us electronically. You consent to receive communications from us electronically, including by e-mail, live chat and notices posted on the Platform, and you agree that all agreements, notices and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
23.1. These Terms, and any contract of sale concluded with TLOGERO Limited through the Platform, are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.
23.2. If you are a consumer, you also benefit from any mandatory provisions of the law of the country in which you are habitually resident. Nothing in these Terms affects your right to rely on those provisions or to bring proceedings in the courts of that country where applicable law allows.
23.3. Before starting any formal proceedings, we encourage you to contact our support team so that we can try to resolve the issue quickly and informally.
24.1. Severability. If any provision of these Terms is found to be illegal, invalid or unenforceable, that provision will be applied to the maximum extent permitted, and the remaining provisions will continue in full force and effect.
24.2. No waiver. Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
24.3. Survival. Provisions which by their nature are intended to survive termination of these Terms, including those relating to intellectual property, limitation of liability, indemnity and governing law, remain in effect after termination.
24.4. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliated company or to a successor to our business.
24.5. No partnership or agency. Nothing in these Terms creates any partnership, joint venture or agency relationship between you and FUTCOIN.
24.6. No third-party rights. Except as expressly provided in these Terms, no third party has any right to enforce any of these Terms.
24.7. Entire agreement. These Terms, together with the documents referred to in Section 2.2, constitute the entire agreement between you and FUTCOIN in relation to your use of the Platform.
For any questions about these Terms, please contact us at support@futcoin.net.