Last modified: 2025/04/04
This Privacy Notice explains how FUTCOIN (“Company,” “we,” “us,” or “our”) collects, uses, stores, and protects personal data of individuals (“users,” “you”) who interact with our services. It also outlines users’ rights regarding their personal data and how they can exercise these rights.
The purpose of this Privacy Notice is to ensure transparency regarding:
This Privacy Notice applies to all users outside the European Economic Area (EEA). Users residing in the EEA should refer to our GDPR Privacy Notice here, which is specifically designed to comply with the General Data Protection Regulation (GDPR).
By using our services, you acknowledge that you have read and understood this Privacy Notice. If you do not agree with any part of this Privacy Notice, you should discontinue using our services.
This Privacy Notice applies to:
This Privacy Notice does not apply to:
For the purposes of this Privacy Notice, the following definitions apply:
We collect and process different categories of personal data to provide and improve our services while ensuring compliance with applicable data protection laws. The specific types of data collected depend on how users interact with our platform.
We collect personal information that directly identifies users, including:
To facilitate transactions and process payments, we collect:
Payment Security Disclaimer:
FUTCOIN does not store full credit or debit card details. Instead, payment credentials are securely handled by third-party payment providers that comply with
Payment Card Industry Data Security Standard (PCI DSS).
When users interact with our platform, we collect certain technical data, including:
To enhance our services and personalize the user experience, we collect:
When users subscribe to marketing communications, we collect:
Users can adjust their marketing preferences at any time (see Section 10.6. Opting Out of Marketing Communications).
We do not intentionally collect or process sensitive personal data, including:
If a user voluntarily provides such information, it will be processed only with explicit consent and in compliance with applicable data protection laws.
We collect personal data through various methods to ensure the effective delivery of our services while maintaining compliance with applicable data protection laws. Data is collected in three primary ways: (1) directly from users, (2) automatically through technology, and (3) from third-party sources.
Users voluntarily provide personal data when they:
Note: Some personal data is mandatory to access certain services. Users who do not provide required information may be unable to use specific features.
We collect certain technical and behavioral data automatically when users interact with our website or services. This includes:
We may receive personal data from third-party sources, including:
Third-Party Compliance: We ensure that any third-party data processing complies with applicable data protection regulations and inform users about data-sharing practices.
FUTCOIN processes personal data strictly for legitimate business purposes, ensuring compliance with applicable data protection laws. The specific purposes of data processing include account management, service provision, fraud prevention, and marketing activities.
We process personal data to:
To fulfill orders and process transactions, we collect and use personal data to:
We process personal data to:
To protect user accounts and prevent fraudulent activities, we process personal data for:
With user consent, we process personal data to:
Users can withdraw consent for marketing communications at any time (see Section 10.6. Opting Out of Marketing Communications). Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To improve our platform and user experience, we process personal data to:
All analytics data is either anonymized or pseudonymized where possible.
FUTCOIN processes personal data based on clear and lawful grounds to ensure compliance with applicable data protection regulations. Depending on the nature of the processing, we rely on one or more of the following legal bases.
We process personal data when users provide explicit and informed consent for specific purposes. This includes, but is not limited to:
Users have the right to withdraw consent at any time (see Section 10.6. Opting Out of Marketing Communications). Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
We process personal data when it is necessary to fulfill a contract with the user or to take steps at the user’s request before entering into a contract. This includes:
We process personal data when required to comply with legal obligations, including:
We process personal data based on our legitimate interests, provided that such processing does not override users' fundamental rights and freedoms. Examples include:
Users have the right to object to processing based on legitimate interests (see Section 10.5. Right to Object to Processing).
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by applicable laws and regulations. Once the retention period expires, personal data is securely deleted or anonymized to prevent unauthorized access or misuse.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| User account data | Retained until account deletion request is submitted | Necessary for account management |
| Transaction history | Retained for at least 5 years after the transaction | Compliance with financial regulations and fraud prevention |
| Marketing preferences | Retained until the user withdraws consent | Ensuring compliance with opt-out requests |
| Technical logs (IP, cookies, log files) | Retained for up to 12 months | Website security, fraud detection, and analytics |
| Customer support inquiries | Retained for 2 years from the last interaction | Improving service quality and resolving disputes |
| Legal compliance data (AML/KYC, if applicable) | Retained for 5-7 years | Compliance with anti-money laundering (AML) and legal obligations |
We determine the appropriate retention periods based on the following factors:
Once data is no longer required, we take the following actions:
Users can request data deletion by submitting a request (see Section 10.3. Right to Erasure). Certain data may be retained for legal and regulatory compliance even after a deletion request.
FUTCOIN does not sell or rent personal data to third parties. However, we may share personal data with third-party service providers, regulatory authorities, and business partners under strict legal and security safeguards.
We engage third-party service providers to support our operations. Personal data may be shared with:
| Category of Third Party | Purpose of Data Sharing |
|---|---|
| Payment Processors | To process transactions and prevent fraud |
| Cloud Storage Providers | To securely store and manage user data |
| Customer Support Platforms | To provide technical assistance and resolve inquiries |
| Marketing and Analytics Providers | To improve user experience and personalize communications |
| Fraud Prevention Services | To detect and mitigate fraudulent activities |
Payment Security:
We engage third-party payment processors to securely handle transactions. FUTCOIN does not store full credit or debit card details. Instead:
All service providers are contractually bound by confidentiality obligations and data protection agreements.
We may disclose personal data to law enforcement agencies, regulatory bodies, or government authorities if required by law or to:
In the event of a merger, acquisition, or sale of assets, user personal data may be transferred to the successor entity. In such cases:
FUTCOIN operates globally, which may require the transfer of personal data to countries outside of the user’s jurisdiction. We take appropriate measures to ensure that such transfers comply with applicable data protection laws and maintain an adequate level of security.
Personal data may be transferred to and processed in countries where FUTCOIN, its affiliates, or third-party service providers operate. These jurisdictions may have different data protection laws than the country in which users reside.
We ensure that all cross-border data transfers:
To protect user data when transferred internationally, we implement the following safeguards:
Users can contact us for more details on international data transfer mechanisms (see Section 15. Contact Information and Complaints).
FUTCOIN uses cookies and similar tracking technologies to improve user experience, analyze website performance, and provide personalized content. This section explains how we use these technologies and how users can manage their preferences.
Cookies are small text files stored on a user’s device when visiting our website. We use the following types of cookies:
| Type of Cookie | Purpose |
|---|---|
| Essential Cookies | Required for website functionality, user authentication, and security measures. Disabling these cookies may prevent access to certain services. |
| Performance & Analytics Cookies | Collect anonymized data to analyze traffic, improve website usability, and detect issues. We use third-party tools such as Google Analytics. |
| Functional Cookies | Store user preferences (e.g., language settings, theme customization) for an improved experience. |
| Marketing & Advertising Cookies | Track browsing behavior to deliver personalized ads and promotional content. These cookies may be set by third-party advertising partners such as Google Ads, Meta Pixel. |
Users can manage or disable cookies by:
Note: Disabling cookies may impact website functionality.
We use third-party analytics and advertising tools to optimize services. These include:
Users may opt out of third-party tracking via their privacy settings.
FUTCOIN respects users' rights regarding their personal data. Depending on applicable laws, users have certain rights over their data, which they can exercise as described below.
Users have the right to request access to the personal data we hold about them, including:
If a user's personal data is inaccurate or incomplete, they have the right to request corrections. Users can also update certain information through their account settings.
Users may request the deletion of their personal data under certain circumstances, such as:
Exceptions: Some data may be retained to comply with legal obligations (e.g., financial regulations, fraud prevention).
Users may request a restriction on processing if:
Users may object to the processing of their personal data based on:
Users can opt out of receiving promotional emails, SMS messages, or push notifications.
How to Opt Out:
Exceptions:
Users may still receive service-related emails (e.g., transaction confirmations, security alerts).
To exercise any of these rights, users can contact FUTCOIN at support@futcoin.net with:
We will process requests within the legally required timeframe and notify users if additional time is needed.
FUTCOIN may use automated decision-making and profiling to enhance security, prevent fraud, and improve user experience. These processes are implemented in compliance with applicable data protection laws to ensure transparency and fairness.
To protect users and maintain platform integrity, we employ automated fraud detection mechanisms that:
We analyze user activity to assess potential risks and take appropriate security measures. This helps us:
Legal Basis for Automated Processing:
Automated processing for fraud detection and security monitoring is conducted under the legal basis of:
Users affected by an automated decision have the right to:
How to Challenge an Automated Decision:
Users can contact support@futcoin.net to request a review of any automated decision affecting their account. FUTCOIN will respond within the legally required timeframe.
FUTCOIN does not use automated decision-making for:
FUTCOIN is committed to protecting the security and integrity of personal data. We implement technical, organizational, and administrative measures to safeguard personal data against unauthorized access, disclosure, alteration, and destruction.
To ensure the confidentiality and security of personal data, we use:
Despite our best efforts, no security system is entirely impenetrable. If users suspect a security issue, they should contact us immediately at support@futcoin.net.
FUTCOIN’s website and services may contain links to third-party websites, applications, or services that are not operated or controlled by us. This section explains our limited responsibility for such external content.
Certain third-party services may be integrated into FUTCOIN’s platform (e.g., payment gateways, analytics tools). While we ensure contractual compliance with data protection laws, users should be aware that:
If users engage with our content via social media integrations (e.g., sharing buttons, social logins), these platforms may collect personal data as per their own privacy policies.
FUTCOIN does not receive full access to such data. Users should refer to the privacy policies of respective social media platforms for further details.
FUTCOIN reserves the right to modify or update this Privacy Notice at any time to reflect changes in legal requirements, industry practices, or our data processing activities. Users will be notified of significant changes as outlined below.
If we make material changes to this Privacy Notice, we will provide notice through:
If user consent is required for new data processing activities, we will obtain explicit consent before implementing such changes.
FUTCOIN acts as the Data Controller for the processing of personal data described in this Privacy Notice. Users can contact us at:
Email: support@futcoin.net
Registered Address: 2nd Floor 107 Charterhouse Street, London, United Kingdom, EC1M 6HW
If users believe their data protection rights have been violated, they may:
We encourage users to contact us first so that we can address any concerns before escalating to external authorities.
